Q. How long is the warranty and what does it cover?
A. The WorkStar® 420 warranty is one year from the date of purchase. The warranty covers manufacturing defects. It does not cover the rechargeable battery or "wear and tear". For warranty issues see Shipping & Returns Policy.

Q. I've lost or worn out the rubber cap over the power switch, can I buy a replacement rubber cap?
A. Yes, Maxxeon sells replacement rubber caps, click here: Buy Parts Online from MAXXEON

Q. When should I charge the WorkStar® 420?
A. Recharge at any time. Full discharge is not necessary.

Q. Can I leave the WorkStar® 420 on charge indefinitely?
A. Warning: LiPo (Li-ion Polymer) battery should never be left charging while unattended. Although the charging turns off when the charging cycle is complete (the indicator LED changes from RED to GREEN), LiPo cells pack a lot energy and must always be supervised while charging.

Q. Will the WorkStar® 420 turn ON while plugged into a USB port?
A. Yes.

Q. How many times can I recharge the WorkStar® 420 battery?
A. The battery may start to lose capacity after about 1000 full charge/discharge cycles.

Q. Is the WorkStar® 420 LiPo battery replaceable?
A. No.

Q. How tough is INSPECTOR MAXX?
A. INSPECTOR MAXX has a Drop Test rating of 6 ft (2 m).

Q. Is INSPECTOR MAXX waterproof?
A. No it is not waterproof. The Ingress Protection rating is IPX4: Water splashed against the device from any direction does not have harmful effect. Initial production models do not have a cover over the USB port, but later production models do include a rubber cover over the USB port.

Q. Can INSPECTOR MAXX be used in hazardous environments?
A. No, the WorkStar® 420 was not designed for hazardous environments.

To Contact MAXXEON:


Fax:     330-952-2256

Maxxeon Customer Service     Phone: 877-621-0005 [Weekdays 9am to 6pm Eastern]
46 Clegg Street
Ottawa, ON
Canada K1S 0H8

Maxxeon Repair Center    (all products except WorkStar® 5000/5100/5200/5400)
1066 Halsey Dr                Phone: 360-320-3407  [Weekdays 10am to 5pm Pacific]
Coupeville, WA 98239

Maxxeon Repair Center    (only WorkStar® 5000/5100/5200/5400)
1022 St. Rt. 302              Phone: 330-421-0333  [Weekdays 9am to 5pm Eastern]
Ashland, OH 44805