WorkStar® 320 & 324

FREQUENTLY ASKED QUESTIONS

The WorkStar® 320/324 is warrantied for one year from the date of purchase. The warranty covers manufacturing defects. It does not cover using the batteries or "wear and tear". For warranty issues see: Shipping & Returns Policy

No, the glass lens is not covered under the one year warranty. The glass lens is tempered glass, so it is scratch resistant and very durable, but it will crack or break given enough force. Replacement glass lens are available for purchase from Maxxeon and they can easily be replaced by the user. Buy Parts Online from MAXXEON

No, the rubber tail switch cap is not covered under the one year warranty. A free spare rubber tail switch cap was included with the light in clamshell packaging. 5-pack replacement rubber tail switch caps are available for purchase from Maxxeon and they can easily be replaced by the user. Buy Parts Online from MAXXEON

Test to determine if the problem is the LED or the switch:
1. First test the batteries to make sure that they are OK.
2. Remove the tail switch.
3. Short the shiny aluminum edge of the body to the negative terminal of the battery with a small screwdriver. If the LED doesn't turn on, the LED is damaged.
4. If the LED does turn on, screw the switch back on. If the LED worked with the screwdriver replacing the switch, but doesn't work with the switch, the switch is damaged.

If there is a problem with the LED or the switch and the product is in the one year warranty period, send an email to customerservice@maxxeon.com briefly explaining the problem. Include your name and phone number. If the product is past the warranty period, replacement LED/PCB and switch assemblies will be available for purchase from Maxxeon. Buy Parts Online from MAXXEON

No, the LED (light emitting diode) is a solid state device that does not "burn out". However, LEDs do get dimmer as they age. If left on continuously, the LED will start to dim after 10 years. The LED will not break in normal use.

Very tough — the WorkStar® 320/324 will survive a six foot drop onto a concrete floor.

No, the WorkStar® 320/324 is equipped with rubber O-rings and is water resistant but should not be immersed in liquids.