MAXXEON WorkStar® 320, 330 and 340 FAQ
Q. How long is the warranty and what does it cover?
A. The WorkStar® 320/330/340 warranty is one year from the date of purchase. The warranty covers manufacturing defects. It does not cover using the batteries or "wear and tear". For warranty issues see Shipping & Returns Policy.
Q. Is the glass lens covered under the one year warranty?
A. No, the glass lens is not covered under the one year warranty. The glass lens is tempered glass, so it is scratch resistant and very durable, but it will crack or break given enough force. Replacement glass lens will be available for purchase from Maxxeon and they can be installed by the user. Buy Parts Online from MAXXEON
Q. My switch seems to be broken, what can I do?
A. Test to determine if the problem is the LED or the switch:
1. First test the batteries to make sure that they are OK.
2. Remove the tail switch.
3. Short the shiny aluminum edge of the body to the negative terminal of the battery with a small screwdriver. If the LED doesn't turn on, the LED is damaged.
4. If the LED does turn on, screw the switch back on. If the LED worked with the screwdriver replacing the switch, but doesn't work with the switch, the switch is damaged.
If there is a problem with the LED or the switch and the product is in the one year warranty period, send an email to firstname.lastname@example.org briefly explaining the problem. Include your name and phone number. If the product is past the warranty period, replacement LED/PCB and switch assemblies will be available for purchase from Maxxeon. Buy Parts Online from MAXXEON
Q. Will the Cree® LED break or wear out?
A. No, the LED (light emitting diode) is a solid state device that does not "burn out". However, LEDs do get dimmer as they age. If left on continuously, the LED will start to dim after 10 years. The LED will not break in normal use.
Q. How tough is the WorkStar® 320/330/340?
A. Very tough — the WorkStar® 320/330/340 will survive a six foot drop onto a concrete floor. The WorkStar® 330 has a REALTREE® AP covering and is finished with a durable rubberized coating. The WorkStar® 340 has a faux carbon fiber covering and is finished with a durable clear coating. Note: These are decorative coatings and therefore they will damage more easily than the annodized WorkStar® 320. Some chemicals used in automotive repair are solvents for plastics. Check the label of all cleaners and solvents to make sure they are safe with plastics.
Q. Is my WorkStar® 320/330/340 waterproof?
A. Yes, the WorkStar® 320/330/340 is equipped with rubber O-rings and has been tested to 1 meter, but it is not suitable for underwater use.
To Contact MAXXEON:
Maxxeon Customer Service Phone: 877-621-0005 [Weekdays 9am to 6pm Eastern]
46 Clegg Street
Canada K1S 0H8
Maxxeon Repair Center (all products except WorkStar® 5000/5100/5200/5400)
1066 Halsey Dr Phone: 360-320-3407 [Weekdays 10am to 5pm Pacific]
Coupeville, WA 98239
Maxxeon Repair Center (only WorkStar® 5000/5100/5200/5400)
1022 St. Rt. 302 Phone: 330-421-0333 [Weekdays 9am to 5pm Eastern]
Ashland, OH 44805