Q. Can I adjust the tension of the retractable hook?
A. Yes. With the black side of the body facing down, remove the 3 Philips screws from the red battery cover and slide the red battery cover straight up. Do not touch the printed circuit board (PCB) and do not damage the electronics with static electricity. The battery pack will be attracted to the bottom magnet, so reach in and hold the battery pack until the red battery cover is free. Adjust the Philips screw holding the hook's bracket to the desired tension. Align the slots inside the red battery cover to the edges of the PCB and carefully slide the cover back on, paying particular attention the neck area. There must not be any gaps between the red battery cover and the black body. Install the 3 Philips screws.

Q. Can I adjust the height of the magnets?
A. Yes. With the black side of the body facing down, remove the 3 Philips screws from the red battery cover and slide the red battery cover straight up. Do not touch the printed circuit board (PCB) and do not damage the electronics with static electricity. The battery pack will be attracted to the bottom magnet, so reach in and hold the battery pack until the red battery cover is free. Remove the 5 Philips screws holding the magnet's brackets. For each bracket, insert a small screwdriver between the U-shaped tab and bend the tab slightly, until it is just beyond parallel with the other side of the bracket. Reinstall the 5 Philips screws. Align the slots inside the red battery cover to the edges of the PCB and carefully slide the cover back on, paying particular attention the neck area. There must not be any gaps between the red battery cover and the black body. Reinstall the 3 Philips screws.

Q. When should I charge the WorkStar 2000?
A. Recharge at any time. Full discharge is not necessary.

Q. Can I leave the WorkStar 2000 on charge indefinitely?
A. Yes.

Q. Will the WorkStar 2000 run while plugged into the power supply?
A. No.

Q. How many times can I recharge the WorkStar 2000 batteries before they need to be replaced?
A. The batteries may start to lose capacity after about 800 full charge/discharge cycles.

Q. Can I buy replacement batteries?
A. Yes, Maxxeon sells replacement battery packs. Replacement battery packs are available from Maxxeon and they can be installed by the user.

Q. Does the WorkStar 2000's power supply on 220 volts?
A. Yes, the power supply works from 100 to 240 VAC and with both 50 and 60 Hz. However, the power supply only has a standard "Type A", two prong plug, so you will need a plug adapter for other pin configurations.

Q. Will the LED break or wear out?
A. The LED (light emitting diode) is a solid state device that does not "burn out", however, LEDs do dim as they age. If left on continuously, this LED will start to dim after 10 years. The LED will not break in normal use, but it will stop working if immersed in fluids.

Q. How tough is the WorkStar 2000?
A. It is very tough and resilient. The plastics include Polycarbonate, which does easily break or crack. The WorkStar 2000 will survive multiple six foot drops onto a concrete floor.

Q. Is the glass lens covered under the one year warranty?
A. No, the glass lens is not covered under the one year warranty. Replacement glass lens are available from Maxxeon and they can be installed by the user.

Q. Is my WorkStar 2000 waterproof?
A. No, the WorkStar 2000 is water resistant, but it should not be immersed in liquids.

Q. Can my WorkStar 2000 be used in hazardous environments?
A. No, the WorkStar 2000 was not designed for hazardous environments.

customerservice@maxxeon.com

Tel:   (877) 621-0005 [Weekdays 9am to 6pm Eastern]
Fax:  (519) 620-2011

Customer Service
Maxxeon Inc.
Suite 1108
1025 Richmond Road,
Ottawa, ON
Canada    K2B 8G8